Office Twelve was commissioned to design and fit out a new First Class lounge for Virgin Trains. This followed the success of Office Twelve’s provision of a temporary First Class lounge during the major renovations at Liverpool Lime Street station in 2016. The comfort and quality of both lounges had to be exceptional. The priority was to ensure the First Class experience extended beyond the train carriage, providing a consistent and very positive brand interaction between Virgin Trains and its First Class ticket holders.
But it wasn’t just Virgin Trains and its First Class passengers that needed satisfying,
Network Rail had its own requirements too. They provided Office Twelve with a comprehensive set of regulations and guidelines which had to be met, covering all aspects of staff working conditions and the parameters for a suitable working environment.
The lounge needed a minimum of twenty seats and a customer information point.